Qantas Data Breach: What It Means and How You Can Stay Protected

In June 2025, Qantas released the new that cyber criminals hacked into a system used by tehri call centre, directly affecting 6 million clients. The stolen data includes names, emails, phone numbers, and frequent flyer numbers. Importantly, no financial data or passwords were stolen.

Qantas was prompt in their efforts to cease the attack and is partnering with cybersecurity professionals and government officials to investigate accordingly. They have now introduced a support line to assist customers affected by the breach.

This event is just one of many reminders you should consider as a business owner. Even the biggest companies in the world can be susceptible to cyber-attacks if their systems aren’t properly safeguarded. Many businesses rely on externals software and services to handle customer data. If these tools don’t have robust protection, hackers can easily gain access.  

Here are a few practical steps to help protect your business:

• Limit the data you store. Retain only the customer data you need for daily operations and steadily delete old records.

• Choose your vendors carefully. Before you start using any software or service, check that the provider has strong security practices, like data encryption and consistent security assessments.

• Create an incident response plan. Have clear actions in place so you can instantly check and report any data breaches if they happen.

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Worried about your own security?

At Peace of Mind IT we help businesses of all sizes:

Protect customer data✅

Check for weak spots in your systems✅

Create simple plans to handle emergencies✅

Get in touch today to find out how we can help keep your business secure and your customer data protected.